Appointments

We provide a daily telephone triage service with calls logged from 8.30am each day. We can only accommodate a limited number of urgert/routine requests each day.  Urgent calls will be given priority and allocated to a member of the clinical team.

Appointments by phone are more flexible and often means that you get help sooner.

Routine Telephone Consulations

A limited number of routine calls can be booked in advance by contacting reception staff.

All face to face appointments are booked after a telephone call triage with a GP.

The GPs have directed reception staff to ask all patients for an overview of their medical problem to help effective triage and determine the best course of action to help them.  This maybe a telephone call from our Practice Pharmacist or Practice Nurse.

Dr McCandless, Dr Adams & Dr Haydock are personally available at surgeries.  The Practice employ Locum GP's to assist with additional cover from time to time.

We would like to remind you that we have a zero tolerance policy regarding any abusive or threatening behaviour towards our staff.

The receptionists are not being nosey - they are trained to help you - Learn More

This service provides advice and medicines for treatment of certain ailments, to suitable patients, directly from your local Chemist.  Patients are not charged for this service.  Please click on link below for further details and ailments included: 

https://www.communitypharmacyni.co.uk/services/pharmacy-first/

The Practice has a self check-in kiosk located in the waiting area.  We would encourage you to use this when booking in for your appointment in order to avoid unnecessary queues and delays.

Practice Nurse appointments are available by replying to our text service or contacting our reception desk.

Please report to the Practice reception area and use the check in kiosh provided to book in for your appointment with the Practice Nurse and take a seat in the waiting area and wait to be called for your appointment.

Nursing Services are provided in the Treatment Room on Level 2, Lisburn PCCC.  For specific opening times and access arrangements please contact our reception desk.

Please report to the Practice reception area and use the check in kiosk provided to book in for your appointment with the Treatment Room.  Only after checking in for your appointment should you proceed to the waiting area outside the Treatment Room doors and wait to be called for your appointment.

If you are usually housebound and cannot travel to the surgery the GP may visit you at home.  Lack of personal transport does not necessitate a home visit.

Please telephone 028 9260 3133 before 10.30am if possible.

Medical students and nursing students attend the practice from time to time. We hope that you will co-operate with us and help the students to learn about general practice. However, you will be informed of their presence in advance, and if you do not want them to be present at a consultation, your wishes will be respected. This will not affect your treatment in any way.

Lagan Doc, the local out of hours provider looks after the urgent needs of patients from 6pm to 8.30am weekdays, 24 hours at weekends and Bank Holidays.

To access this service please telephone 028 9260 2204.

The Lagan Doc on call service will pass your message to the duty doctor. The doctor will either give advice by telephone, arrange to see you in the out of hours centre at Lagan Valley Hospital or, if appropriate, visit you at home.

Please use this service only if your problem cannot wait until the next normal surgery.

FOR EMERGENCIES - DIAL 999 such as stroke, heart attack, loss of consciousness, serious head injury, breathing difficulty, severe bleeding or major trauma.

Interpreter services are available for patients whose first language is not English or for patients who have a hearing impairment or communication needs.  Requests for these services should be made through reception at the time of booking your appointment.Please tell Reception staff.

It is very important you inform our reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient.  The Practice do complete regular audits to highlight patients who do not attend their appointments and presistent defaulters maybe removed from our Practice list.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

Suffering from a minor illness and want some advice as quickly as possible?

Did you know that your local pharmacist can give you confidential advice and treatment if need for a number of common illnesses without the need for an appointment with your GP? 

This includes treatments for: 

• Athlete's Foot
• Cold Sores
• Diarrhoea
• Head Lice
• Jock Itch
• Mouth Ulcers and Inflammation
• Oral Thrush
• Removal of Ear Wax
• Threadworms
• Vaginal Thrush

 You need to ask your pharmacist for advice regarding these symptons to use this service.

Public Health advice regarding childhood illness: 

 DO I NEED TO KEEP MY CHILD OFF SCHOOL? 

For any sudden eye problems please contact the Northern Ireland Primary Eyecare Assessment and Referral Service (NIPEARS) this service is provided by most optometry practices across Northern Ireland.  For more information please click on the link below:

https://online.hscni.net/our-work/ophthalmic-services/eyes/