If you have a complaint or are concerned about the treatment you have received from the Doctors, Practice Nurse or Reception Staff working in this Practice, please let us know.
If you make your complaint in writing we will acknowledge your complaint, normally within three working days and aim to have your complaint looked into within ten working days from the date you raised it with us. We shall then be in a position to offer you an explanation, or a meeting with those involved. In investigating your complaint we shall aim to:-
- Find out what happened and what went wrong
- Enable you to discuss the problem with those concerned, if you would like this
- Identify what we can do to make sure the problem does not happen again
- Ensure you received an apology where this is appropriate
Certain professions such as the Treatment Room Nurse, District Nurse and Health Visitor are employed by Health & Social Care Board who are responsible for dealing with any complaints relating to these employees.
The building is owned and maintained by South Eastern Health & Social Care Trust and any comments about the building itself should be directed to South Eastern Health & Care Trust, Complaints/Patient Liaison Department, Health & Care Centre, 39 Regent Street, Newtownards, Co Down BT24 4AD.
We have a formal complaints procedure, which is available on request from our Reception desk.